Patient Communication Platform
Give patients and care teams one secure place to communicate. Ethora is a patient communication platform for portals, telehealth, and care coordination, built on healthcare-ready messaging with encryption, a signed BAA, audit trails, and the option to keep patient data in your own environment.
What it does
A complete communication layer for healthcare
A patient communication platform is more than messaging. It is the secure layer that connects patients, providers, and care teams, with the access controls and auditability healthcare requires.
Patient-provider messaging
Secure text, file, and image sharing between patients and their care team, from web and mobile.
Care-team coordination
Private and group conversations for clinicians and staff across organisations, with roles and access controls.
Telehealth-ready
Add secure messaging before, during, and after a virtual visit, alongside your telehealth experience.
Audit trails
An auditable record of communication and system activity, with retention you configure to meet your requirement.
Compliance + control
Built for HIPAA, owned by you
Where it fits
Healthcare communication software for every setting
Patient portals
A secure channel for patients to reach doctors, nurses, and staff.
Telehealth platforms
Messaging that wraps around virtual visits and follow-ups.
Clinical software
Embed communication into EHR-adjacent and clinical tools.
Home & community care
Connect caseworkers, coordinators, and families around a patient.
Patient communication platform FAQ
Is Ethora HIPAA compliant?
Ethora provides healthcare-ready messaging with encryption in transit and at rest, audit trails, and a signed BAA on Enterprise. Using Ethora does not automatically make your whole application HIPAA-compliant; the overall compliance program is your organisation's responsibility. See our HIPAA-compliant chat API for detail.
Can we keep patient data in our own environment?
Yes. Ethora can be self-hosted on AWS, Azure, GCP, or on-premises, or run as a dedicated single-tenant cloud, so patient data stays in the environment you control.
Does it work for telehealth and patient portals?
Yes. The same platform powers patient-provider messaging in portals, in-visit and follow-up telehealth communication, and care-team coordination across web, iOS, and Android.
How is this different from a chat SDK?
The chat SDK is the developer toolkit you build with; this page describes the patient communication solution you assemble from it. If you are a developer, start with the healthcare chat SDK and the HIPAA-compliant chat API.
Build a secure patient communication platform
Get healthcare-ready messaging with encryption, a signed BAA, audit trails, and a self-hosting option. Talk to our team about your patient communication requirements.
