Case study · Insurance & healthtech
Atom Advantage: secure, AI-powered communication for injured workers
Atom Advantage delivers innovative, AI-powered workers’ compensation and health insurance solutions across the United States. With Ethora, they built Atom Connect: a compliant communication hub connecting injured workers, nurses and caseworkers, with document exchange built in.
By the numbers
Results at a glance
3-way
secure messaging between injured workers, nurses and caseworkers
100%
HIPAA & SOC 2-compliant conversations and document exchange
White-label
mobile app and a health-documents wallet for injured workers
Faster
case handling: less manual work, better patient experience
Overview
About Atom Advantage
Atom Advantage is a provider of innovative, AI-powered workers’ compensation and health insurance solutions in the United States, focused on improving outcomes for injured workers and the teams who support them.
The challenge. Coordinating care between injured workers, nurses and caseworkers involves sensitive health information, documents and time-critical conversations: all of which must stay compliant with regulations such as HIPAA and SOC 2, across both web and mobile.
The solution. The Ethora engine powers Atom Connect, the product used for communication between injured workers, nurses and caseworkers. It is AI-powered, supports secure document exchange, and is compliant with all relevant regulations: reducing manual labour for caseworkers and improving the experience for patients.
The solution
What Ethora delivered
Atom Connect: a compliant, AI-powered communication layer, embedded in the web portal and shipped as a white-labelled mobile app.
Atom Connect messaging
Real-time, AI-powered chat connecting injured workers, nurses and caseworkers in one secure conversation.
White-labelled mobile app
A branded mobile app for chat, plus a health-documents wallet that puts records in the injured worker’s pocket.
Secure document exchange
Share health records and forms between all parties, compliant with HIPAA and SOC 2 at every step.
Web portal integration
Embedded directly into the caseworkers’ existing web portal, so teams work where they already are.
The outcome
Less manual work for caseworkers, a better experience for patients
By bringing chat, AI and secure documents into one compliant hub across web and mobile, Atom Connect streamlines coordination between workers, nurses and caseworkers: cutting manual effort and improving outcomes for injured workers.
Launch a compliant communication product on Ethora
From insurance and healthtech to any regulated workflow, Ethora helps you ship secure chat, AI and document exchange across web and mobile: fast.
