AI Receptionist and Support Agent Platform
An AI receptionist greets every visitor, answers the questions you have already answered a thousand times, collects what your team needs, books the appointment and hands the rest to a person. Ethora gives you the agent, the chat, the calls and the website widget to build one, with a self-hosted option for clinics, firms and support teams whose conversations cannot leave their own environment.
What it does
What an AI receptionist on Ethora handles
The agent is an AI participant in your chat rooms and on your calls. You give it a persona, a knowledge base and the tools it may use; it does the repetitive front-desk work and knows when to stop.
Answers and triage
Opening hours, directions, pricing, policies and the long tail of questions, answered from your own content with citations rather than guesses.
Intake and booking
Collects the details your team needs, in the order you define, and books or routes the request through the tools you connect.
Human handoff
When a question is outside policy, a person joins the same conversation with the full transcript. No second channel, no repeated story.
Guardrails and records
A Trust & Safety layer screens what is said, retention is configurable, and every conversation lands in an audit trail your compliance team can review.
An appointment request, collected by the agent
Front-desk questions often follow the same path. With Flows, the agent asks for the location, the type of visit, a preferred date and a phone number, visitors tap buttons instead of typing, and your team gets the request with every detail it needs to confirm. You write flows in YAML or start from a template: opening menu, appointment request, lead capture, intake questionnaire or feedback survey.
Compliance + control
Built for teams whose conversations carry sensitive data
Where it fits
AI receptionist use cases
Clinics and practices
Appointment requests, pre-visit questions and prescription queries, inside a HIPAA-ready environment.
Law and professional firms
Intake, conflict-check questions and scheduling, with the record your engagement process needs.
Hospitality and services
Reservations, availability and the questions guests ask before they book, on the website and in your app.
Software support
An AI support agent that resolves tier-one questions from your docs and escalates the rest to your team in the same room.
AI receptionist FAQ
Does Ethora ship a ready-made voice receptionist?
Ethora ships the pieces: AI agents, chat, WebRTC voice and video calls and an embeddable widget. For a voice receptionist you connect a speech-to-text and text-to-speech provider of your choice, which keeps the choice of vendor, cost and data handling in your hands.
How does the agent know what to say?
Each agent has a persona, a system prompt and a knowledge base built from your website, documents and FAQs. Answers are grounded in that content. You can also give the agent tools, for example to create a booking request, and limit what it is allowed to do.
What happens when the agent cannot help?
A member of your team joins the same conversation with the full history, so the visitor never repeats themselves. You decide the triggers: an explicit request, a topic outside policy, a sentiment signal or a failed attempt.
Can an AI receptionist be HIPAA compliant?
It can be part of a compliant setup. Ethora provides the technical safeguards, including encryption, audit trails, configurable retention, a Trust and Safety layer that can remove sensitive data and a signed BAA on Enterprise, and can run inside your own environment. Your organisation remains responsible for its HIPAA programme.
How is this different from a chatbot?
A classic chatbot follows a script. An AI receptionist built on Ethora is an agent: it reads your knowledge base, holds a natural conversation, uses tools and hands off to people, and it lives in the same chat rooms and calls your team uses.
Build your AI receptionist on Ethora
Agents, chat, calls and a website widget on one platform, with the self-hosted option regulated teams need. Talk to our team about your front desk or support queue.
