Potential customers got in touch by booking a call through our website. It's an insurance company from one of the xUSSR countries.
They use a Russian product for chat on the website, but their government passed a law that requires data to be stored in data centers within the country. They found us because Ethora offers self-hosted chat and AI server.
The current chat solution greets all visitors in Russian, it doesn't matter if English or local language is selected. Not good UX.
The business' customer support team currently processes all requests manually, they don't use AI bots, although there are a lot of typical requests. They say they tried bots 2 times, and the bots and AI didn't work for them.
I wonder, how can you install AI so that it can't answer typical requests. Do people just insert chatgpt into an iframe?
In 5 minutes, we made them a demo that indexed 150 pages of the site and answers any questions in any language clearly in context. It works great. Delivered demo to the customers and got them thinking :)
